F.A.Q.s

I WANT TO REVISE MY ADDRESS TO RECEIVE PARCELS. HOW CAN I DO THAT?
The shipping address you used previously is automatically saved into your London Rag account. When reviewing your London Rag order/s, you can check and revise the information displayed, including your shipping details. You can also add another address for shipping a particular order.

WHERE CAN I GET THE INFORMATION FOR MY ACCOUNT?
Instructions about your account are directed to your inbox in an email after you complete the form for registration. If the email doesn't appear in your inbox, search your spam or junk folder. If the email isn't there, let us know so we can help.

WHAT ARE POINTS AND HOW CAN I EARN/USE THEM?
Your feedback matters. We strive to be the number one name in online women's fashion. And to improve, we need your help. That's why we value your thoughts on what we sell.

WHERE DO I GO TO TRACK MY PAYMENT AND ORDERS?
In your account, click on Order History and view the checkout history. Your orders are sent by registered mailing systems and you will receive a tracking number along with your receipt. This can be used to track your orders with the mentioned service providers.

CAN I CHANGE MY ORDERS?
You can make changes to your order in your Shopping Cart, which can be found in your account. Changes you can make includes adjusting your volume order or canceling your order/s. Once the payment is finalized, we are not able to give refunds.

HOW LONG IT WILL TAKE BEFORE MY ORDER ARRIVES?
If you are shipping your orders within the UK, then expect the order/s to arrive in the five (5) to ten (10) business days after the payment has been made and verified. Please note that this time frame depends on the amount of orders our team has received.

If your order has yet to arrive after ten (10) working days, let us know. Email us right away so we can track your order and confirm its status.

CAN I USE PAYPAL AND HOW?
Yes, we accept payments through PayPal. During checkout, our website directs you to PayPal. Enter the right information and a payment notice is automatically sent to us once your payment has been confirmed.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit card, debit card and PayPal. We will let you know when we accept other payment methods.

I DON'T HAVE AN ACCOUNT WITH PAYPAL. CAN I STILL USE IT TO SEND MY PAYMENT?
You don't require an account to use PayPal to pay, though having one will make ordering easier for you and comes with a few perks. However, if you don't have any plans to sign up at the moment, you can still use the service to make payments. Use a form of payment that is accepted by PayPal instead so you can enjoy easy and secure online payments. For more information on how PayPal can work for you, click here.

WHY IS PAYMENT REQUIRED AT CHECKOUT?
Products are unreserved, meaning that the first people to order it are the ones who get it. It's mandatory that you pay on check out.

WHAT IF THERE ARE ISSUES WITH MY ORDER/S?
If you receive a damaged item, don't throw it away. Take a photo and send it to us through email along with your Delivery Order. We will look into the issue carefully and investigate the matter before we send the sample again or provide you with an update or answer.

WHAT IF I AM UNHAPPY WITH MY ORDER?
If the order you received were unsatisfactory in any way, please contact us. We do not provide refunds for samples that are:

  1. Used & physically damaged
  2. Missing in any form (lace, button, zipper etc)

Send us a sharp photo of the item delivered or the packaging container and its contents along with your Delivery Order. We will investigate the matter and address the issue appropriately. After much deliberation, we will decide whether to send the item again or seek out other measures. If the item was indeed expired, wrong or has gone missing and we have determined that the mistake happened on our end, we will resend fresh products for free.

I CAN'T CONNECT TO THE STORE. THE WEBSITE LOOKS ODD. HOW DO I KNOW I'M USING THE CORRECT BROWSER?
We use the most up-to-date designs and codes to show our collection, and they might not be supported in older versions of browsers. Use the software below to access our page.

  1. We support Microsoft Internet Explorer Version 10 and newer.

The latest software can be found heret: http://windows.microsoft.com/en-us/internet-explorer/download-ie

  1. We support Mozilla Firefox Version 10 and newer.

The latest software can be found here: https://www.mozilla.org/en-US/firefox/new/

  1. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/
Also ensure Cookies and Javascript are accepted.

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